World Class Speakers

Juergen Rottler, Executive Vice President of Customer Services, Oracle, one of the largest technology service organizations in the world. Rottler oversaw Oracle’s transformation of the industry by moving software delivery to an online software services model, and will speak about Oracle’s strategy for maximizing customer loyalty.

Bernd-Michael Rumpf, Global Head of Field Services, SAP, an organization of 14,000 employees from the SAP Consulting, SAP Custom Development, SAP Education, and SAP Field Services Business Objects lines of business.

Robert Reich, former U.S. Secretary of Labor, and the author of 11 books, including The Work of Nations; The Future of Success, and Supercapitalism: The Transformation of Business, Democracy, and Everyday Life.

Jan Uhrich, Vice President of Global Support Services, Dell, is responsible for global support services delivery including: Tech Support, Field Services, Parts/Logistics, Technical Training, Call Center and Field Operations, Quality/Sustaining/Process Engineering, Global Command Centers, and Services Readiness.